1. Introduction
Xelnovia ("Xelnovia," "we," "our," or "us") respects your privacy and is committed to protecting personal and business information collected through our website and hosted infrastructure services (the "Services").
This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when you access or use the Services.
2. Information We Collect
We may collect the following categories of information:
- Name, company name, and business contact information
- Email addresses and telephone numbers
- Account credentials and authentication information
- Billing and payment-related information
- IP addresses, browser details, and device diagnostics
- Account configuration, usage logs, and service metadata necessary to operate your account
- Support requests, communications, and ticket history
- Communication preferences and consent records, where applicable
3. How We Use Information
Information may be used to:
- Provide and maintain the Services
- Provision accounts and authenticate authorized users
- Process transactions and subscription billing
- Respond to support requests and technical issues
- Improve infrastructure reliability and platform performance
- Detect fraud, abuse, unauthorized access, or security incidents
- Comply with applicable laws, regulations, and legal obligations
- Deliver service-related notifications and operational updates
4. Communications and Messaging
Depending on the Services you use, Xelnovia may send notifications related to account activity, service status, authentication, billing, or support — by email, phone, or text message (SMS/MMS) where you have provided a mobile number and consented to receive them.
By providing your mobile number and opting into SMS communications, you consent to receive recurring messages from Xelnovia. Message frequency may vary depending on account activity and the Services you use. Message and data rates may apply depending on your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact support@xelnovia.com. Consent to receive SMS messages is not a condition of purchase.
5. Service Usage Data
Operating the Services may require us to process usage metadata necessary for billing, troubleshooting, and security — for example, connection logs, resource usage, or activity records relevant to your account. Where a Service involves real-time communications, this may include call or message metadata needed to route and bill the communication.
Any optional recording or logging features are controlled by your account configuration and remain subject to applicable local, state, federal, and international laws. You are responsible for ensuring lawful consent for any recorded communications where applicable.
6. Cookies and Analytics
Our website may use cookies, analytics technologies, and similar tracking mechanisms to improve website functionality, monitor performance, analyze usage trends, and enhance user experience.
Information collected through these technologies may include browser type, operating system, referral pages, device identifiers, and website interaction activity.
7. Data Sharing and Disclosure
We do not sell personal information or mobile information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may only be shared with trusted service providers, infrastructure providers, payment processors, or legal authorities where necessary for:
- Service delivery and platform operations
- Fraud prevention and infrastructure security
- Regulatory or legal compliance obligations
- Emergency response or lawful government requests
8. Data Security
Xelnovia maintains administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures may include encrypted communications, access controls, authentication systems, infrastructure monitoring, and network security protections.
While reasonable safeguards are implemented, no system or electronic transmission can be guaranteed completely secure.
9. Data Retention
Information may be retained for operational, contractual, legal, billing, compliance, dispute resolution, and security purposes for periods reasonably necessary to support service delivery and applicable regulations.
Retention periods may vary depending on the type of information, service configuration, and legal requirements.
10. International Data Processing
Due to the nature of cloud-based services, information may be processed or routed through systems located in multiple jurisdictions and countries.
Xelnovia applies reasonable safeguards intended to protect information during international processing and transmission.
11. Your Rights and Choices
Subject to applicable laws, users may request access, correction, updating, or deletion of eligible personal information.
Users may also request information regarding stored account data, communication preferences, or consent status.
Requests may be submitted by calling +1 (313) 666-3124 or emailing support@xelnovia.com.
12. Third-Party Services
The Services may integrate with or rely upon third-party infrastructure providers, payment processors, analytics services, or software platforms.
Xelnovia is not responsible for the privacy practices or policies of third-party services not directly controlled by us.
Users are encouraged to review the privacy policies of external providers when interacting with third-party services.
13. Children's Privacy
The Services are intended for business and professional use and are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If such information is identified, reasonable steps may be taken to remove it from our systems.
14. Policy Updates
Xelnovia may update or revise this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes.
Updated versions become effective when published on this page. Continued use of the Services after updates constitutes acceptance of the revised policy.
15. Contact Information
For privacy-related questions, requests, or concerns, please contact:
Xelnovia
Phone:
+1 (313) 666-3124
Email:
support@xelnovia.com