1. Introduction
Xelnovia PBX (“Xelnovia,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal and business information collected through our website, hosted PBX services, cloud telephony platform, messaging systems, and related communication services.
This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when you access or use our services.
2. Information We Collect
We may collect the following categories of information:
- Name, company name, and business contact information
- Email addresses and telephone numbers
- Account credentials and authentication information
- Billing and payment-related information
- IP addresses, browser details, and device diagnostics
- Call detail records, routing logs, and PBX metadata
- Support requests, communications, and ticket history
- SMS opt-in preferences and communication consent records
3. How We Use Information
Information may be used to:
- Provide and maintain hosted PBX and cloud communication services
- Provision accounts and authenticate authorized users
- Process transactions and subscription billing
- Respond to support requests and technical issues
- Improve infrastructure reliability and platform performance
- Detect fraud, abuse, unauthorized access, or security incidents
- Comply with applicable laws, regulations, and legal obligations
- Deliver service-related notifications and operational updates
4. SMS Messaging
Xelnovia PBX may send SMS or MMS communications related to account activity, service notifications, authentication codes, customer support, or business communications where consent has been provided.
By providing your mobile number and opting into SMS communications, you consent to receive recurring messages from Xelnovia PBX. Message frequency may vary depending on account activity and services used.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact support@xelnovia.com.
Consent to receive SMS messages is not a condition of purchase.
5. Call Data and Communications Records
Xelnovia PBX may process call detail records, routing logs, SIP signaling data, voicemail metadata, and related telephony information necessary to provide communication services.
Call recording functionality, where enabled by customers, is controlled by account configuration and remains subject to applicable local, state, federal, and international laws.
Customers are responsible for ensuring lawful consent requirements for recorded communications where applicable.
6. Cookies and Analytics
Our website may use cookies, analytics technologies, and similar tracking mechanisms to improve website functionality, monitor performance, analyze usage trends, and enhance user experience.
Information collected through these technologies may include browser type, operating system, referral pages, device identifiers, and website interaction activity.
7. Data Sharing and Disclosure
We do not sell personal information or mobile information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may only be shared with trusted service providers, telecommunications carriers, infrastructure providers, payment processors, or legal authorities where necessary for:
- Service delivery and platform operations
- Fraud prevention and infrastructure security
- Regulatory or legal compliance obligations
- Emergency response or lawful government requests
8. Data Security
Xelnovia PBX maintains administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures may include encrypted communications, access controls, authentication systems, infrastructure monitoring, and network security protections.
While reasonable safeguards are implemented, no system or electronic transmission can be guaranteed completely secure.
9. Data Retention
Information may be retained for operational, contractual, legal, billing, compliance, dispute resolution, and security purposes for periods reasonably necessary to support service delivery and applicable regulations.
Retention periods may vary depending on the type of information, service configuration, and legal requirements.
10. International Data Processing
Due to the nature of cloud communications and hosted telephony, information may be processed or routed through systems located in multiple jurisdictions and countries.
Xelnovia PBX applies reasonable safeguards intended to protect information during international processing and transmission.
11. Your Rights and Choices
Subject to applicable laws, users may request access, correction, updating, or deletion of eligible personal information.
Users may also request information regarding stored account data, communication preferences, or consent status.
Requests may be submitted by contacting support@xelnovia.com.
12. Third-Party Services
Our services may integrate with or rely upon third-party telecommunications providers, cloud infrastructure providers, payment processors, analytics services, or software platforms.
Xelnovia PBX is not responsible for the privacy practices or policies of third-party services not directly controlled by us.
Users are encouraged to review the privacy policies of external providers when interacting with third-party services.
13. Children's Privacy
Xelnovia PBX services are intended for business and professional use and are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children. If such information is identified, reasonable steps may be taken to remove it from our systems.
14. Policy Updates
Xelnovia PBX may update or revise this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes.
Updated versions become effective when published on this page. Continued use of our services after updates constitutes acceptance of the revised policy.
15. Contact Information
For privacy-related questions, requests, or concerns, please contact:
Xelnovia PBX
Email:
support@xelnovia.com